Cancel before Helper accepts your task
Cancel after Helper starts work
Standard refund processing time
After task is marked complete & funds released
This Cancellation & Refund Policy applies to all transactions made through the TaskDost mobile application (Package: com.rapidtech.karoyaar) and the website taskdost.com, operated by RapidTech Solutions, Indore, Madhya Pradesh, India.
This policy covers payments made by Task Posters (Users) for tasks listed and fulfilled through the TaskDost Platform. It does not apply to any payments made outside the Platform (which are strictly prohibited by our Terms & Conditions).
The following table summarizes refund eligibility for all common scenarios:
| Scenario | Who Cancels | Refund Amount | Timeline |
|---|---|---|---|
| Task cancelled before any Helper accepts | User | 100% Full Refund | 5–7 business days |
| Task cancelled after Helper accepts, before work begins | User | 100% Full Refund | 5–7 business days |
| Task cancelled after work has commenced (<50% done) | User | 50% Refund | 5–7 business days |
| Task cancelled after work is mostly complete (>50% done) | User | No Refund | — |
| Helper cancels / does not show up | Helper | 100% Full Refund | 3–5 business days |
| Task not completed by Helper (verified by TaskDost) | N/A | 100% Full Refund | 5–7 business days after investigation |
| Work quality unsatisfactory (dispute raised within 24 hrs) | User | Up to 100% (after investigation) | 7–10 business days |
| Task marked complete, funds released to Helper | — | No Refund | — |
| Fraudulent / unauthorized payment | — | 100% Full Refund | 7–10 business days after verification |
| Duplicate / double payment | — | 100% Refund of duplicate | 3–5 business days |
| Payment failed but amount debited | — | 100% Auto-Refund | 5–7 business days (processed automatically) |
If you cancel your task before any Helper accepts it, you are entitled to a full 100% refund of the amount paid. The refund will be credited to your original payment method within 5–7 business days.
If a Helper has accepted your task but has not yet started work, you may still cancel and receive a full 100% refund. Please cancel as early as possible to avoid inconvenience to the Helper.
⚠️ Important: Once a Helper has started working on your task, cancellation charges apply. Please communicate with your Helper before cancelling to reach a mutual agreement.
If a Helper cancels an accepted task or fails to show up without prior notice:
✅ You are fully protected if a Helper cancels or doesn't show up. Your money is always returned in full in such cases.
If you believe the task was not completed as agreed, do NOT confirm completion in the app. Instead:
⚠️ Critical: If you do not confirm completion OR raise a dispute within 48 hours of the Helper marking the task complete, funds are automatically released to the Helper. No refund will be possible after auto-release.
Based on investigation, TaskDost may:
TaskDost's decision after dispute investigation is final and binding on both parties.
Use the "Raise Dispute" option in the app on your task page, or email support@taskdost.com with your task ID.
Both User and Helper are asked to submit evidence — photos, chat screenshots, descriptions — via the app or email.
Our team reviews all submitted evidence objectively and attempts to mediate a fair resolution between both parties.
Final decision is communicated via email and in-app notification. If a refund is approved, it is processed immediately.
There are three ways to request a refund:
Once a refund is approved, the credited amount depends on your original payment method:
| Payment Method | Refund Timeline (after approval) |
|---|---|
| UPI (GPay, PhonePe, Paytm etc.) | 1–3 business days |
| Debit Card | 5–7 business days |
| Credit Card | 5–7 business days (may reflect in next billing cycle) |
| Net Banking | 3–5 business days |
| Wallet (Paytm, Amazon Pay etc.) | 1–2 business days |
| Failed Payment Auto-Refund | 5–7 business days (processed automatically by our payment system) |
Note: These timelines begin from the date of refund approval, not the date of request. Actual credit depends on your bank's processing speed, which may add 1–2 additional working days. TaskDost is not responsible for bank-side delays once the refund is initiated.
✅ Refund Tracking: You will receive an SMS and email notification when your refund is initiated, along with a reference ID for tracking with your bank.
Refunds will NOT be issued in the following circumstances:
❌ No refunds will be processed for:
TaskDost charges a 10% platform service fee on each transaction, deducted from the Helper's payout.
Payment processing fees charged by our payment gateway (if applicable and passed on to the user) are generally non-refundable. However:
If you raise a chargeback with your bank or card issuer without first contacting TaskDost:
We strongly encourage you to contact us at support@taskdost.com before initiating a bank dispute — most issues are resolved quickly and directly.
For refund requests, disputes, or any payment-related concerns:
Our support team typically responds within 24–48 hours.
support@taskdost.com support@taskdost.com (Escalations)